*By Michael Teich*
Uber has spent millions of dollars on an ad campaign in which its chief executive, Dara Khosrowshahi, tries to win back customers' trust after the ride-hailing company was beset by scandals and a slumping reputation.
The ad was a departure for Uber, but a necessary one because "we're in an environment where people want to hate," said the Wall Street Journal reporter Suzanne Vranica.
Uber, Wells Fargo and Facebook, which all endured a backlash from customers related to corporate missteps, have spent more than $60 million recently to protect their public image, according to research from iSpot.
"You can’t discount trust," said Vranica in an interview Thursday with Cheddar. And though users may still be logging on to Facebook, their behavior could change as they lose faith in the platform.
"Long term, it will impede ability to attract advertising dollars," she said. "It takes a long time to evaluate to see if it's a problem. That's why they need to spend so much money."
The social media company's stock plummeted after it was reported that it failed to protect the private data of 87 million users exposed in the Cambridge Analytica data scandal. Facebook shares climbed back near all-time highs as investors' concerns appeared to wane after the company reported user growth in its last quarterly earnings that appeared to be unaffected by the scandal.
Vranica still warned, these are "long-term problems that could eat away at your brand" and "overall brand health really matters."
For the full interview, [click here](https://cheddar.com/videos/the-cost-of-regaining-customer-trust).
InnerPlant CEO Shely Aronov reveals how engineered crops like soybeans and corn emit signals when stressed—offering farmers early warnings to boost yields.
Payoneer CEO John Caplan discusses the implications of $100K H1B visa requirements—and how they could reshape tech talent, hiring, and U.S. competitiveness.
Electronic Arts, the video game maker of “Madden NFL,” “The Sims,” and other popular titles, is being acquired and taken private for about $52.5 billion in what could become the largest-ever buyout funded by private-equity firms.
Merriam-Webster has fully revised its popular “Collegiate” dictionary with over 5,000 new words. They include “petrichor,” “dumbphone” and “ghost kitchen.” Also “cold brew,” “rizz,” “dad bod,” “hard pass,” “cancel culture” and more.
