AT&T has seen broadband and wireless usage surge 29 percent in one month, as remote workers and families stay at homes to abide by restrictions that have been ordered across the country.
Maintaining a high level of service, however, has meant a full-court press for the telecommunications giant.
“So far, we’ve seen massive spikes in traffic, but our AT&T network has been able to withstand that,” Jeff McElfresh, CEO of AT&T Communications, told Cheddar’s Hope King on Friday. “I think the bigger question is, as this pandemic persists, our customers and our employees and citizens of the U.S. are going to have to learn a different way of working, a different way of learning, and that means service providers like AT&T have to be thoughtful in how we adjust our service models.”
In part, that means keeping a large portion of its workforce in the field to maintain service.
The company has sent roughly 90,000 workers home to work remotely. Another 100,000 remain in the field, visiting customers’ houses, businesses, and institutions such as hospitals.
“These are our heroes. These are the individuals who are installing mission-critical services into hospitals,” McElfresh said.
AT&T is also working closely with FEMA and the CDC to maintain service to critical infrastructure, he added.
Less than 40 percent of AT&T retail locations are up and running, which is one area where McElfresh said the company has felt the impact of the pandemic.
“Customers actually need these outlets in order to get service,” he said.
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A Michigan judge is putting sponges in the hands of shoplifters and ordering them to wash cars in a Walmart parking lot when spring weather arrives. Genesee County Judge Jeffrey Clothier hopes the unusual form of community service discourages people from stealing from Walmart. The judge also wants to reward shoppers with free car washes. Clothier says he began ordering “Walmart wash” sentences this week for shoplifting at the store in Grand Blanc Township. He believes 75 to 100 people eventually will be ordered to wash cars this spring. Clothier says he will be washing cars alongside them when the time comes.
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You'll just have to wait for interest rates (and prices) to go down. Plus, this deal's a steel, the big carmaker wedding is off, and bribery is back, baby!