CEO of A.I.-Driven Insurance Start-Up Lemonade Says Mockery Is the Highest Form of Flattery
*By Conor White*
Lemonade, the insurance startup that uses A.I. and chatbots to pay claims within seconds, saw exponential growth in the U.S. in 2018, but the company is setting its sights on Europe for its next phase of expansion.
"We've decided that if people in Berlin, and Tokyo, and New York are using Spotify ($SPOT), and Netflix ($NFLX), and Uber, why not Lemonade?" CEO and co-founder Daniel Schreiber asked in an interview on Cheddar.
The burgeoning company's tech-driven approach has caught the attention of some of its more traditional competitors. That includes State Farm, which [released an ad in October](https://youtu.be/KIWfc9aI1YI) poking fun at artificial intelligence and robots, a not-so-thinly veiled dig at the startup. But Schreiber said he didn't mind the mockery.
"We found it remarkable that ... the largest insurance company in the nation, that \[is\] a thousand times bigger than Lemonade, would spend millions of dollars taking us on," Schreiber said. "I really found that interesting and deeply flattering honestly."
The company even took the unusual step of paying to promote the ad online.
"They're mocking us," Schreiber explained, "but I really think it's a bit of a boomerang that comes back and hurts them much more than it hurts us."
The CEO highlighted some of Lemonade's 2018 accomplishments, including $57 million in sales and increasing the number of homes it insures by more than 300,000.
But Schreiber said he is proudest of his company's reputation with customers.
"You go now to any of the consumer ratings sites, and you'll find that USAA and Lemonade compete for the number one spot in terms of customer satisfaction," he said.
"Growing fast is fabulous," he said, "but if you do it at the expense of customer satisfaction, that's a price not worth paying."
For full interview [click here](https://cheddar.com/videos/lemonade-insurance-plans-european-expansion).
Garrett Nelson, Senior Analyst and VP of Equity Research at CFRA Research, joins Cheddar News' Closing Bell, where he breaks down where automakers like Ford, Tesla, Rivian, and Lucid currently stand at the start of 2022 and what we should expect to transpire in the upcoming year.
Fintech startup Milo has launched what it says to be the world's first crypto mortgage. As part of the offering, clients will be able to use Bitcoin as collateral to purchase property and qualify for a 30-year loan. Josip Rupena, CEO and Founder of Milo, joins Cheddar News' Closing Bell, where he explains how this offering is a winning solution for crypto investors who want to invest in real estate.
Software company BigPanda recently raised $190 million in Series D funding, led by Advent International and Insight Partners. The funding round gives the company unicorn status with a $1.2 billion valuation. BigPanda develops A.I. software that detects and analyzes problems in I.T. systems. The company says it aims to be the solution for other companies that do not have enough manpower to manage their data, as more and more industries continue to build a broader digital presence. BigPanda co-founder and CEO Assaf Resnick joined Cheddar News' Closing Bell to discuss.
AT&T and Verizon have agreed to delay activating their 5G services around airports due to safety concerns. This comes after major U.S. airlines voiced their concern over the rollout of 5G technology, warning of an impending "catastrophic" aviation crisis. Hugh Odom, founder and president of Vertical Consultants, telecom expert, and former AT&T attorney, joined Cheddar Movers to discuss.
Melissa Armo, founder and CEO of The Stock Swoosh, breaks down the factors affecting profitability for banks this year and highlights opportunities within the financial sector.
While more inflation means higher prices, some businesses are looking for alternatives to avoid scaring off their customers. 'Shrinkflation,' a fancy word for downsizing, happens when companies reduce the size or quantity of their products while still charging the same prize... or even more.
Chris Markowski, 'Watchdog on Wall Street' host and president of Markowski Investments, joins Cheddar News to discuss.
The list of banks reducing or cutting overdraft fees has just grown. Both Bank of America and Wells Fargo have announced plans to end non-sufficient funds and overdraft fees. It's a move that economists are calling 'brilliant,' and is sure to hike up the pressure on large national and regional banks to follow in their footsteps. Greg McBride, the chief financial analyst at Bankrate, joins Cheddar News to discuss.
In fashion, the term "nude" is a common description of a shade slightly darker than champagne with a hint of blush or peach, but how does that translate to the wearer's skin tone? One shapewear brand's mission is to make sure "nude" is as inclusive as possible. Erin Carpenter, founder of Nude Barre, joined All Hands to discuss.
