Satisfi Labs is a software and tech platform that uses artificial intelligence to help make the customer service experience easier and more tech-enabled. Don White is the CEO and co-founder of Satisfi Labs and he explains how the start-up is changing the entire field of customer relations and customer service.
Satisfi Labs has major partners including SoftBank Robotics, IBM, and Philips. Satisfi Labs has integrated its technology into items like "Pepper," the Softbank robot. White says Softbank has been a great partner and says Pepper's capabilities are skyrocketing. Crowds are impressed by her engagement and intelligence.
White is excited by the innovations Satisfi Labs is producing. He explains how its technology is bringing the information to the customer instead of making them search for it.
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Former Cisco Systems CEO John Chambers learned all about technology’s volatile highs and lows as a veteran of the internet’s early boom days during the late 1990s and the ensuing meltdown that followed the mania. And now he is seeing potential signs of the cycle repeating with another transformative technology in artificial intelligence. Chambers is trying take some of the lessons he learned while riding a wave that turned Cisco into the world's most valuable company in 2000 before a crash hammered its stock price and apply them as an investor in AI startups. He recently discussed AI's promise and perils during an interview with The Associated Press.
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