Concerns over privacy, workplace culture, and social responsibility have required the chiefs of Silicon Valley's biggest firms to defend themselves in unfamiliar forums, said Ben LaBolt, a partner at Bully Pulpit, an image consulting firm.
As tech companies face greater public scrutiny, and Congress considers regulation, LaBolt said executives must show they're sympathetic as well as diligent.
"A lot of it is as much style as it is substance," said LaBolt, a former campaign press secretary for President Obama. " It's showing respect for the members of Congress, talking to the broader public, not just the people in the room."
LaBolt said Monday in an interview with Cheddar that the Facebook CEO Mark Zuckerberg's appearance before Congress earlier this month was an example of the new requirements for Silicon Valley executives. Public hearings can test an executive's judgment in different ways than he or she is used to.
"I think starting with 'I'm sorry' is always a good place to start, but it's usually not enough," said LaBolt. "People need to see accountability."
He cited the case of Uber's former chief executive, Travis Kalanick, who was forced out after reports of combative behavior and a toxic work environment. Uber is a Bully Pulpit client, and since Dara Khosrowshahi took over the company, LaBolt said he has heard more from his client about efforts to change company's culture than he has negative stories about Uber being a difficult place to work.
For the full interview, [click here](https://cheddar.com/videos/image-and-branding-in-the-digital-era).
New data from the National Association of Home Builders shows that falling mortgage rates have improved homebuilder confidence and increased demand to buy homes.
About nine million people with student loans missed their first payment after the recent pandemic pause, according to data.
Spending this holiday season is set to significantly rise, according to an economic survey from CNBC.
Google settled an antitrust lawsuit, Tesla is reportedly raising pay, a group is suing Utah over its social media policies for kids and the founder of Nikola was sentenced to prison.
The White House is lending its support to an auto industry effort to standardize Tesla’s electric vehicle charging plugs for all EVs in the United States.
Some of America’s biggest retailers are working to increase their shipping speeds to please shoppers expecting faster and faster deliveries.
A group representing several big tech companies is suing Utah over state laws about children's social media use.
Google has agreed to pay $700 million to settle an anti-trust settlement.
Stocks were up after the closing bell as Wall Street continued to pin their hopes on rate cuts after last week's comments from the Fed.
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