Mercari, a Japanese e-commerce company, is looking to expand the market for casual online sellers in the U.S. beyond Amazon and eBay.
"Selling has been a thing online for quite some time, but it's been quite hard for regular folks to sell online," Mercari U.S. CEO John Lagerling told Cheddar. "It's kind of hard to go on eBay and be a successful seller if you're a beginner."
Popular online marketplaces have become increasingly professionalized, he added, as more small and medium-sized businesses move online to expand their clientele. These vendors then accumulate thousands of reviews, raising the benchmark for getting customers.
With more than 45 million downloads, Mercari is making a play for more casual sellers.
"We wanted to level the playing field in a sense, compared to these platforms," Lagerling said.
This model has proven popular amid the economic downturn brought on by coronavirus. The company reported 183 percent year-over-year growth in the U.S.
While the U.S. branch is not yet profitable, gross merchandise value (GMV) has surpassed $100 million in recent months, which Lagerling said is in the range of where the company needs to be in if it chooses to prioritize profitability over investment.
Lagerling also touts the environmental benefits of a more robust resale market, noting that one-third of items are pre-owned but never used.
"Hand on heart, we all have these items that we've bought but ended up never using," he said.
Resale platforms do big business – and Mercari just became the first in the U.S. to eliminate all fees for sellers and completely changed how returns work on its platform.
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