*By Bridgette Webb*
Exclamation points may not have the effect you intend!
Years of overuse have stripped the punctuation mark of its meaning, turning it into an emotional catchall that could suggest anything from actual excitement and friendliness to reassurance and anger.
The ambiguity is stressing many out, and has major implications for coherent communication in the digital age, according to Katie Bindley, a reporter for the The Wall Street Journal.
"We are having conversations now that would otherwise be spoken taking place on text or email," said Bindley in an interview Tuesday on Cheddar. "With that you lose the ability to read facial expressions and tone of voice, so people are overcompensating for that."
And it's not only exclamation marks that are open to debate.
A 2016 [study](9https://www.binghamton.edu/news/story/873/study-punctuation-in-text-messages-helps-replace-cues-found-in-face-to-face) of 126 undergraduates by Binghamton University found that ending sentences with periods in a text was perceived as abrupt and insincere.
"Over text your often having these very quick back and forth, that mirrors spoken conversations," said Bindley. "We know on some level that over text that the addition of a period can really feel mean."
Though the punctuation debate is likely to continue to fill countless Slack channels and text message threads, Bindley advises people to use punctuation that makes sense to them.
"If you are naturally a bubbly person, I think its fine to use more than someone that's maybe not so bubbly," she said. "It really comes down to personal preference and your own comfort level."
For full interview, [click here] (https://cms.cheddar.com/videos/VmlkZW8tMjIwODk=).
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On this episode of On The Job presented by ADP: Gemma Burgess, CEO of Ferguson Partners, explains what people are looking for in an employer, and how to convey positive work culture to potential employees; Amy Leschke-Kahle, Vice President of Performance Acceleration at The Marcus Buckingham Company, an ADP company, breaks down how encouraging employee engagement and empowering employee voices can benefit every workplace and busts a myth about employee engagement while working from home; Jim Huether, CEO of Hyperice, discusses Hyperice's new employee mental health initiative, known as the Workplace Alliance, with 100-plus companies to combat the ongoing mental health crisis and how they're taking a hands-on, data-driven approach to the mental health crisis.
