With the integration of new technologies, the desk phone is gradually becoming obsolete in the workplace. One company, Dialpad, is looking to "kill the desk phone," and make it a thing of the past. Craig Walker, CEO of Dialpad, sits down with us to discuss why it is so important for small businesses to eliminate phone bills.
Walker has a long history of changing the way people communicate. As the original creator of what is now known as Google Voice, he is no stranger to revolutionizing workplace conversations. Now, his company is launching the world's first free business phone system to give small businesses an edge.
The company's new service eliminates the monthly phone bill for small office and home office workers, as well as small businesses with up to five employees. Dialpad includes voice, video, messaging and meetings. It's also integrated with Microsoft Office 365, and Google's G Suite. Key clients include Uber, WeWork, and InstaCart.
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The Consumer Financial Protection Bureau laid out a number of concerns about the growing use of chatbots by banks to handle routine customer service requests.
With concerns about misinformation spreading online, European Union officials want to more closely regulate artificial intelligence, and they're asking the world's biggest tech companies for help.
