A Southwest Airlines executive apologized for the company's holiday season meltdown in front of a panel of senators on Thursday.
The airline company canceled nearly 17,000 flights and stranded more than two million customers between December 21 and December 31 following a winter storm, far more than any other airline. The Senate Commerce Committee questioned executives in a hearing that focused on those disruptions.
"Let me be clear, we messed up," Southwest Chief Operating Officer Andrew Watterson told senators. "I want to sincerely and humbly apologize to those impacted by the disruption,"
"In hindsight, we did not have enough winter operational resiliency," Watterson explained.
The Southwest executive assured the committee that the company has been working to improve its systems.
"We are doing a system-wide review of our preparedness for winter operations and will implement any measures necessary to mitigate the risk of an event like this occurring in the future," Watterson said.
The company has budgeted $1.3 billion for 2023 investments, upgrades, and maintenance of their IT systems.
Democratic Senator Ed Markey, unsatisfied with the executive's explanation, demanded the airline company give a "cash hardship payment" to those affected.
Some Republicans, however, were more sympathetic with the airline company.
"I've had multiple conversations with senior leadership at Southwest. I'm confident they understand it was an epic screw-up and that they are committed to doing everything possible to prevent its recurrence," Sen.Ted Cruz of Texas said.
Watterson testified the airline had reimbursed 273,406 customers, and that every impacted customer had been emailed flyer points, along with an apology.
But, the airline company would not pay customers directly for their inconvenience unless it was "reimbursement of a flight they took in the disruption," Watterson said.
The U.S. Transportation Department is also investigating Southwest for its flight scheduling throughout the disruption.
Facebook reported a beat on its Q3 earnings on Monday, despite a miss on revenue. This comes as the social media giant has found itself entrenched in negative headlines of late. Timothy Lesko, Partner and Portfolio Manager at Granite Investment Advisors, joined Cheddar to break down the latest.
Facebook has been in the midst of a media firestorm thanks to the Wall Street Journal scathing report and Frances Haugen's whistleblowing among other news. With the social media giant set to release its Q3 earnings after the bell, Cheddar News caught up with John Quelch, Dean of Miami Herbery Business School to discuss what to expect.
Jill and Carlo cover the news out of Facebook's latest earnings, Tesla's monumental day, Dave Chappelle addresses controversy and the tragedy of the climate emergency.
Stocks began the week on a high note, with two indexes - the Dow and the S&P 500 - each closing at a record high. Brian Levitt, Global Market Strategist at Invesco, joins Cheddar News' Closing Bell, where he explains why the conditions were in place for a jump during the session and provides insight on inflation concerns in the United States.
The price of Bitcoin hit a new all-time high last week following the Wall Street debut of ProShares Bitcoin Strategy ETF. Todd Cipperman, Founding Principal for Cipperman Compliance Services, joins Cheddar News' Closing Bell, where he explains why ProShares' ETF got off to a hot start while Valkyrie's Bitcoin Strategy ETF, which debuted just days later, did not.
Edtech startup ENTITY Academy raised $100 million in its latest round of funding. The company's platform offers tech training to women via online courses, in areas like data science and software development. The courses include mentoring and career coaching from people working in the tech industry. ENTITY Academy's founder and CEO Jennifer Schwab joined Cheddar News' Closing Bell to talk more about the company and the funding.
On Monday Microsoft reported that the same Russia-backed hackers behind the 2020 SolarWinds attack have been assailing the global technology supply chain and cloud services. The former White House CIO under President George W. Bush and CEO of the security consulting company Fortalice Solutions, Theresa Payton, joined Cheddar to discuss why cyberattackers are relentlessly focused on infiltrating tech companies and what the future holds in terms of combating them. "This will be an ever-present danger and a journey," she said. "Locking down your systems is not going to be something you do once, and then you set it and forget it. It's going to be an ongoing journey that we're all going to be on together."
