CEO of A.I.-Driven Insurance Start-Up Lemonade Says Mockery Is the Highest Form of Flattery
*By Conor White*
Lemonade, the insurance startup that uses A.I. and chatbots to pay claims within seconds, saw exponential growth in the U.S. in 2018, but the company is setting its sights on Europe for its next phase of expansion.
"We've decided that if people in Berlin, and Tokyo, and New York are using Spotify ($SPOT), and Netflix ($NFLX), and Uber, why not Lemonade?" CEO and co-founder Daniel Schreiber asked in an interview on Cheddar.
The burgeoning company's tech-driven approach has caught the attention of some of its more traditional competitors. That includes State Farm, which [released an ad in October](https://youtu.be/KIWfc9aI1YI) poking fun at artificial intelligence and robots, a not-so-thinly veiled dig at the startup. But Schreiber said he didn't mind the mockery.
"We found it remarkable that ... the largest insurance company in the nation, that \[is\] a thousand times bigger than Lemonade, would spend millions of dollars taking us on," Schreiber said. "I really found that interesting and deeply flattering honestly."
The company even took the unusual step of paying to promote the ad online.
"They're mocking us," Schreiber explained, "but I really think it's a bit of a boomerang that comes back and hurts them much more than it hurts us."
The CEO highlighted some of Lemonade's 2018 accomplishments, including $57 million in sales and increasing the number of homes it insures by more than 300,000.
But Schreiber said he is proudest of his company's reputation with customers.
"You go now to any of the consumer ratings sites, and you'll find that USAA and Lemonade compete for the number one spot in terms of customer satisfaction," he said.
"Growing fast is fabulous," he said, "but if you do it at the expense of customer satisfaction, that's a price not worth paying."
For full interview [click here](https://cheddar.com/videos/lemonade-insurance-plans-european-expansion).
Body odor is natural, but it’s not exactly welcome… Thankfully, we have all kinds of deodorants and antiperspirants to help eliminate the stink. But believe it or not, there was a time when people weren’t so ready to accept these solutions. In fact, it took a pretty savage marketing campaign to convince us we had a problem at all.
Cannabis World Congress and Business (CWCB) Expo returned to the Javits Center in Manhattan at a very decisive time for New York's cannabis industry. Chloe Aiello reports.
Vault, an NFT platform that allows creators to curate their own music and videos via an exclusive invitation, recently teamed up with independent artist Pip for the launch of his new album "Cotton Candy Skies." Nigel Eccles, the CEO of Vault, and singer-songwriter Pip joined Cheddar News to break down how the new platform works and why it's different from other blockchain concepts. "The way we've built it is we use the NFTs as keys that unlock the vault, and it's only the people who have those keys can actually see the contents of the vault," said Eccles. Pip added that he felt "inspired" to help with a new way of doing things in the music industry.
On this episode of ChedHER: Tiffany Johnson, CEO of Built for Launch, discusses the Black Founders Ecom Pledge that provides tools and resources for Black founders to build, launch, and scale a successful e-commerce business; Alexa von Tobel, Founder and Managing Partner of Inspired Capital, and Leoni Runge, Founder of Zaya, breaks down the state of maternal care and support for female founders in venture capital; Hannah Schwab, Global Co-Chair of Gender Expansive Council at JPMorgan Chase, explains the goal of the Gender Expansive Council and what kind of resources organizations can offer to support the LGBT+ community.
Tiffany Johnson, CEO of Built for Launch, joins ChedHER to discuss the Black Founders Ecom Pledge that provides tools and resources for Black founders to build, launch, and scale a successful e-commerce business.
Today is National Doughnut Day! Cheddar News celebrated with Steven Klein, the owner of Dough Doughnuts in New York City, who joined us with some delicious samples from hibiscus flavored to ube cheesecake. "It's a fun fest that people love doughnuts, and it's a way of celebrating doughnuts that people just want to try, and they want to try with their friends, their offices, their parties, their groups," said Klein. "So we get inundated in all our stores with lines of people coming to buy multiple doughnuts to celebrate the day."
U.S. employers added 390,000 jobs in May, extending a streak of solid hiring that has bolstered an economy under pressure from high inflation and rising interest rates.
