Hilton is jumping into the smart technology craze, testing “connected” hotel rooms that can automatically adjust temperatures according to a guest’s preferences and sync televisions to their Netflix accounts.
Joshua Sloser, the company’s Senior Vice President of Product Innovation, told Cheddar that Hilton wants guests to have a personalized digital experience from the get-go. The efforts started with allowing customers choose their rooms and unlock doors with their devices.
“To bring all of that same functionality into the app for their in-room stay,” he said, “is a win for the consumers, and it actually drives a ton of engagement.”
The hotel chain allows customers to fill out a preference sheet prior to their arrival, so the company can customize their experience by the time they check in. For those who may have security concerns, Sloser says the data is deleted from every room upon check-out.
“It’s really about giving the guest the opportunity to share what they want,” he said.
Hilton has so far tested the service in one hotel and plans to expand the program before the year ends.
Increased personalization is one way the hospitality industry is trying to compete with disruptors like Airbnb, which are growing share of the short-term lease and rental market.
Sloser says that Hilton takes on the challenge by focusing on customer service.
“We believe that hospitality is a business of people serving people,” he said.
For full interview [click here] (https://cheddar.com/videos/the-hotel-industry-gets-smart).
AT&T announced a new partnership with Swedish communications company Ericsson.
Hackers accessed the personal data of 6.9 million users via the genetic testing company 23andMe.
Stocks fell after the opening bell on Tuesday morning as signs pointed to another losing session.
Bitcoin is once again having a moment. On Monday, the world's largest cryptocurrency soared past $41,000 for the first time in over a year and a half — and marking a 150% rise so far this year.
Tree farmers are raising prices for Christmas trees.
Analysis shows smaller businesses are hiring more people.
Applying for financial aid for college is a long process but there's a new streamlined application for federal student aid. Mark Kantrowitz, student loan expert, joined Cheddar News to explain the FAFSA form and what kind of changes are expected.
With all of the stress surrounding the holiday season with gift-buying and planning family gatherings, it could be a chaotic time for all members of your family, including pets. Cesar Milan and Michael Ehrman, co-founders of Halo Collar, joined Cheddar News to provide tips on how to keep your pets stress-free for the upcoming holiday season.
Going home for the holidays can be pretty expensive, especially if you're a student. Cheddar News senior reporter Michelle Castillo provided tips on how to save ahead of the holiday season.
Alaska Airlines is buying Hawaiian Airlines, stocks finished at their highest level on Friday and are on the way to concluding 2023 on a positive note as Bitcoin surged. And Spotify is laying off workers, again.
