Hilton is jumping into the smart technology craze, testing “connected” hotel rooms that can automatically adjust temperatures according to a guest’s preferences and sync televisions to their Netflix accounts.
Joshua Sloser, the company’s Senior Vice President of Product Innovation, told Cheddar that Hilton wants guests to have a personalized digital experience from the get-go. The efforts started with allowing customers choose their rooms and unlock doors with their devices.
“To bring all of that same functionality into the app for their in-room stay,” he said, “is a win for the consumers, and it actually drives a ton of engagement.”
The hotel chain allows customers to fill out a preference sheet prior to their arrival, so the company can customize their experience by the time they check in. For those who may have security concerns, Sloser says the data is deleted from every room upon check-out.
“It’s really about giving the guest the opportunity to share what they want,” he said.
Hilton has so far tested the service in one hotel and plans to expand the program before the year ends.
Increased personalization is one way the hospitality industry is trying to compete with disruptors like Airbnb, which are growing share of the short-term lease and rental market.
Sloser says that Hilton takes on the challenge by focusing on customer service.
“We believe that hospitality is a business of people serving people,” he said.
For full interview [click here] (https://cheddar.com/videos/the-hotel-industry-gets-smart).
Peacock shared the trailer for the second season of the celebrity competition show, 'The Traitors.'
Darden, the parent company of chain restaurants like Olive Garden and Ruth's Chris Steakhouse, beat Wall Street estimates in its latest earnings report.
A former Facebook executive pled guilty to stealing more than $4 million from the company while she was employed there.
Rising safety concerns over water bead products marketed to kids have prompted major retailers like Amazon, Target and Walmart to pull some toys off their shelves.
The Congressional Budget Office said Friday it expects inflation to nearly hit the Federal Reserve's 2% target rate in 2024, as overall growth is expected to slow and unemployment is expected to rise into 2025, according to updated economic projections for the next two years.
Intel is out with a new product to challenge other big players in the space like Nvidia and AMD.
Stocks fell after the opening bell Friday but will end on another positive week.
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Americans picked up their spending from October to November as the unofficial holiday season kicked off, underscoring that shoppers still have power to keep buying.
The average long-term U.S. mortgage rate dropped below 7% to its lowest level since early August, another boost for prospective homebuyers who have largely been held back by sharply higher borrowing costs and heightened competition for relatively few homes for sale.
