Hilton Rolls Out Smart Hotel Rooms That Know What You Like
Hilton is jumping into the smart technology craze, testing “connected” hotel rooms that can automatically adjust temperatures according to a guest’s preferences and sync televisions to their Netflix accounts.
Joshua Sloser, the company’s Senior Vice President of Product Innovation, told Cheddar that Hilton wants guests to have a personalized digital experience from the get-go. The efforts started with allowing customers choose their rooms and unlock doors with their devices.
“To bring all of that same functionality into the app for their in-room stay,” he said, “is a win for the consumers, and it actually drives a ton of engagement.”
The hotel chain allows customers to fill out a preference sheet prior to their arrival, so the company can customize their experience by the time they check in. For those who may have security concerns, Sloser says the data is deleted from every room upon check-out.
“It’s really about giving the guest the opportunity to share what they want,” he said.
Hilton has so far tested the service in one hotel and plans to expand the program before the year ends.
Increased personalization is one way the hospitality industry is trying to compete with disruptors like Airbnb, which are growing share of the short-term lease and rental market.
Sloser says that Hilton takes on the challenge by focusing on customer service.
“We believe that hospitality is a business of people serving people,” he said.
For full interview [click here] (https://cheddar.com/videos/the-hotel-industry-gets-smart).
Tech companies of all sizes are showing off their latest gadgets at CES 2024 in Las Vegas. And that includes new technology that's changing the world of food and drinks.
Matt Hougan, CIO of Bitwise Asset Management, gives Cheddar the latest on the Securities and Exchange Commission approval of bitcoin ETFs. Hougan calls this time a 'potential major milestone for bitcoin.'
LeBron James has agreed to an exclusive deal with Fanatics Collectibles. James and his son, Bronny, will appear together on a unique sports trading card to herald the Los Angeles Lakers superstar’s new multiyear partnership with Fanatics.
Joe Zhao, Managing Partner at Millennia Capital, joined Cheddar to discuss the latest stock moves and how the market is being impacted by artificial intelligence.
Wall Street was quiet early following a lackluster session a day earlier as markets await U.S. inflation data and high-profile corporate earnings reports later in the week.
The World Economic Forum says false and misleading information supercharged with cutting-edge artificial intelligence is the top immediate risk to the global economy.
CES 2024 starts this week in Las Vegas. It's set to feature swaths of the latest advances and gadgets across personal tech, transportation, health care, sustainability and more. Here's a list of the coolest announcements so far.
Astronauts will have to wait until next year before flying to the moon and another few years before landing on it. NASA on Tuesday announced the latest round of delays in its Artemis moon-landing program.
