Hilton Rolls Out Smart Hotel Rooms That Know What You Like
Hilton is jumping into the smart technology craze, testing “connected” hotel rooms that can automatically adjust temperatures according to a guest’s preferences and sync televisions to their Netflix accounts.
Joshua Sloser, the company’s Senior Vice President of Product Innovation, told Cheddar that Hilton wants guests to have a personalized digital experience from the get-go. The efforts started with allowing customers choose their rooms and unlock doors with their devices.
“To bring all of that same functionality into the app for their in-room stay,” he said, “is a win for the consumers, and it actually drives a ton of engagement.”
The hotel chain allows customers to fill out a preference sheet prior to their arrival, so the company can customize their experience by the time they check in. For those who may have security concerns, Sloser says the data is deleted from every room upon check-out.
“It’s really about giving the guest the opportunity to share what they want,” he said.
Hilton has so far tested the service in one hotel and plans to expand the program before the year ends.
Increased personalization is one way the hospitality industry is trying to compete with disruptors like Airbnb, which are growing share of the short-term lease and rental market.
Sloser says that Hilton takes on the challenge by focusing on customer service.
“We believe that hospitality is a business of people serving people,” he said.
For full interview [click here] (https://cheddar.com/videos/the-hotel-industry-gets-smart).
Apple has rolled out an update to its operating system this week with a feature called Stolen Device Protection. It makes it a lot harder for phone thieves to access key functions and settings, and users are being urged to turn it on immediately.
The U.S. economy grew at an unexpectedly brisk 3.3% annual pace from October through December as Americans showed a continued willingness to spend freely despite high interest rates and frustrating price levels.
Alan Becker, CEO and Investment Adviser Representative at Retirement Solutions Group and RSG Investments, shares his thoughts on the latest GDP data plus why he's not sold cryptocurrency as a long-term asset.
The Biden administration wants to ban another type of bank “junk fee," targeting fees that are typically charged by banks when a transaction is declined in real time.
Al Root, senior writer at Barron’s, breaks down everything expected from Tesla’s earnings report, from Elon Musk’s demands from the board to why the market has been looking for affordable EV options.
Online retailer eBay Inc. will cut about 1,000 jobs, or an estimated 9% of its full-time workforce. The announcement follows similar moves by other tech companies that ramped up hiring during the pandemic while people spent more time and money online.
